While other companies are concerned about creating the next "amazing" chair or "stunning" desk, at Paoli, we're focusing our attention on the processes and tools you need to make your next project go smoothly.
Sure, we'll continue making beautiful and functional furniture, but you’ve told us what you really need is a no-hassle experience.
In fact, our ONLY focus is to make sure we exceed your expectations so much you will feel like shouting from the rooftops how easy it is to do business with Paoli.
HERE IS HOW WE'RE DOING IT:
We work closely with our field sales representatives and dealers to collect your feedback and bring it back to our product development team. Right now, we are working diligently to improve the ease of specifying our products and enhancing many of our existing series in direct relation to what we heard from you.
Learn more about our newest product introduction,
Share Space Seating!
Sandy Horton, Vice President of Marketing, works directly with our dealers to identify market trends and help lead our product development and brand strategy.
Stan King, customer service manager, leads our team of trained inside sales associates to ensure that your requests are handled fast and effectively.
We have dedicated team members supporting your efforts. You can rely on us to answer your questions and provide the resources needed to complete your projects on time and on budget!
Need help with a sales issue?
We have an in-house specification team ready to help you take your concept drawing and turn it into a complete design file. We can also help you value-engineer a layout to get the best bang for your buck.
Have a spec issue?
Email Brian now:
Specifiers like Brian Fults can help you get your project from concept to spec as quickly as possible.
We now offer an online, searchable database of our most popular typicals so you can quickly make progress on your next design project.Search now
Our customer service team, including Customer Support Specialist Sandi Compton, knows that being proactive will make sure your order arrives as expected.
Most customer service teams are there to react to your issues. Not at Paoli. Our team is empowered to take ownership over your order. We proactively look for problems and are quick to resolve them. We work hard to keep you informed of your order's progress so there are no surprises.
For order inquiries, email Sandi
Dean Marotta is the VP of Operations for Paoli. He brings best practices from his wide-ranging operations experience to ensure the factory runs like clockwork.
Your order is a top priority and we don't rest until we have met all of your expectations for delivering high quality product on time.
We take our members' safety seriously. We only had four recordable injuries in 2014.
We understand that you expect your furniture to be delivered just as you specified. 98.8% of all furniture we deliver is trouble-free.
You want your furniture on time, right? Our delivery was exceptional, with 97% of all orders delivered on-time in 2014.
We monitor our operational efficiency and productivity daily. In 2014, our factory ran at 100% efficiency.
Many of our products are hand crafted by second and third generation craftsmen. We are passionate about how good we are, what we can do and how well we can service you. The pride our members take in what we produce is why we can confidently say to you that when you choose Paoli, you made a great choice. We'll make sure of that.
Mark Wheeler leads our seating manufacturing center. We have been producing seating since 1926.
Mark Davis, Logistics Manager, stands inside one of the many trucks that leave our factory each day.
When your order comes off the line, we make sure it is carefully inspected and packed so it arrives at your door on time and damage free. The system is not always perfect and sometimes things go wrong, but if an issue should arise, we are committed to getting it right with urgency and the least hassle for you.